Terms and Conditions

At Cuskit Limited, we pride ourselves on being a fair and ethical company and we enjoy a solid working relationship with all of our customers. These Terms & Conditions are set out here for the avoidance of doubt and ambiguity, however it is not our intention to use these arrangements in a way that is unfair or unreasonable.

Terms & Conditions

These are the standard Cuskit Limited terms & conditions in relation to the provision of all our Software Development Services. Your undertaking of a booking or agreement to use the services of Cuskit Limited indicates your understanding, agreement to and acceptance, of the full Terms & Conditions contained herein. Your statutory Consumer Rights are unaffected.

Definitions

“Agreement” being these Terms and Conditions together with the terms of any applicable Development Proposal and Customer Specification Documents;

“Customer” being the organisation or person who purchases services from Cuskit Limited;

“Intellectual Property Rights” being all copyright and other intellectual property rights, howsoever arising and in whatever media, whether or not registered, including (without limitation) patents, trademarks, service marks, trade names, registered design and any applications for the protection or registration of these rights and all renewals and extensions thereof throughout the world;

“Specification” being all or any of the following documents: development proposal, customer specification documents, statement of work, quotation or other similar documents supplied to the Customer describing the services to be provided by Cuskit Limited;

“Acceptance Date” being the date on which the Software is accepted by the Customer;

“Acceptance Tests: being the tests specified in the Specification and/or such other tests as may be agreed in writing between the Customer and Cuskit Limited for the purposes of confirming that the Software operates according to the functional requirements in the Specification;

“Additional Services” being any additional services requested by the Customer to be provided by Cuskit Limited as set out in the Specification;

“Support Fee” being a fee, subject to a separate commercial quotation, to be charged for the optional provision of support services to the Customer by Cuskit Limited;

“Change Request” being a documented request for a change to the Specification or Software or Project Plan or other of the Deliverables made by the Customer or by Cuskit Limited;

“Confidential Information” shall include, but not necessarily be limited to, all information which is not publicly known regarding the business, finances, technology, trade secrets, and any other commercially sensitive information of either party regardless of its nature;

“Deliverables” being the software, documentation and services to be delivered by Cuskit Limited to the Customer in fulfilment of this Agreement as set out in the Specification.

“Project Plan” being the timing and sequence of events agreed between the Customer and Cuskit Limited for the performance of this Agreement, as set out in the Specification;

“Live Operational Use” being the use of the Software in pursuance of the business of the Customer;

“Mis-use” being use of the Software in a way for which it was not intended to be used according to the Specification;

“Payment Schedule” being the schedule of payments set out in the Specification;

“Planned Acceptance Date” being the date specified in the Project Plan on which the Software is intended to be accepted by the Customer in accordance with this Agreement;

“Price” being the fixed aggregate price for the provision of the Deliverables as set out in the Specification;

“Project” being the software development, delivery and testing of the Software and the other Deliverables;

“Rates” being the rates set out in the Specification;

“Software” being the source programs, compiled object code of the software, scripts and installation programs being developed or customised by Cuskit Limited for the Customer, as set out in the Specification, including any enhancements and modifications made;

“Specified Equipment” being the configuration of computer or computers, including operating systems, on which the Software is to function as specified in the Specification;

“Standard Working Hours” being the hours of 9.00am to 5.30pm UK time Monday through to Friday excluding UK Bank Holidays.

“System” being collectively the Specified Equipment and the Software;

“Warranty Period” being the period of three calendar months immediately following the Acceptance Date;

General

These Terms and Conditions shall apply to all contracts for the supply of services by Cuskit Limited to the Customer.

Before the commencement of any bespoke software services, Cuskit Limited shall submit to the Customer a Customer Specification Document and estimated costing which shall specify the services to be performed and the fees payable. The Customer shall notify Cuskit Limited immediately if the Customer does not agree with the contents of the Customer Specification Document or estimated costing. All Customer Specification Documents and estimated costings shall be subject to these Terms and Conditions.

Cuskit Limited shall use all reasonable endeavours to complete the services within estimated time frames but time shall not be of the essence in the performance of any services.

The Project

Cuskit Limited shall provide the Customer with software development services for the purpose of creating or modifying Software and other Deliverables as detailed in the Specification, in accordance with the terms and conditions of this Agreement.

Cuskit Limited shall provide to the Customer the Deliverables when requested by the Customer subject to full payment having been received by Cuskit Limited for the Deliverables or part of the Deliverables being provided.

Unless explicitly itemised in the Specification Cuskit Limited shall not be responsible for any other services including without limitation hardware and software installation, systems integration, data conversion, data import and training.

For the avoidance of doubt, Cuskit Limited shall not be responsible under any circumstances for backup and archiving of the Software or of any data used by the Software on computer equipment belonging to the Customer or the Customer’s appointed computer hosting supplier.

The Customer’s Obligations

The Customer shall:

make available to Cuskit Limited, free of charge, such computer facilities and resources, (including but not limited to unhindered access to the Specified Equipment including remotely for access at Cuskit Limited’s premises), power and computer consumables and office and administrative resources as are reasonably necessary to enable Cuskit Limited to carry out its obligations under this Agreement;

make available suitably qualified employees as may be required for Cuskit Limited to carry out its obligations under this Agreement and ensure that its employees and other independent contractors co-operate reasonably with Cuskit Limited and its employees in carrying out the Project;

promptly furnish Cuskit Limited with such information and documents as it may reasonably request for the proper performance of its obligations under this Agreement;

ensure that its representative is available as reasonably required by Cuskit Limited; and

use best endeavours to co-operate with and assist Cuskit Limited to such extent as Cuskit Limited may reasonably require to perform Cuskit Limited’s obligations under this Agreement.

Cuskit Limited reserves the right to initiate a Change Request if the project is delayed by the failure of the Customer to carry out its obligations under this Agreement or if the project is delayed by the acts or omissions of an employee, agent or third party supplier of the Customer or if the project is delayed by circumstances beyond the reasonable control of Cuskit Limited.

It is hereby acknowledged that by legal precedent computer software inherently contains from time to time defects, faults and difficulties however well developed and supported, and acceptance of Deliverables under this Agreement shall not be unreasonably withheld due to minor faults in the Software.

The Customer acknowledges that all and any Deliverables from Cuskit Limited to the Customer or from a third party contracted by Cuskit Limited in respect of this Agreement are of specific importance to Cuskit Limited meeting the agreed schedule in the Project Plan and accepts full responsibility for any delay in accepting the Deliverables.

Change Control

If either party identifies a requirement for a change to the Specification or to the Software or Project Plan, a Change Request shall be sent to the other party detailing the change requirements. If sent by Cuskit Limited, the Change Request shall state the effect such a change shall have on the Specification, the Project Plan and the Price. If sent by the Customer, the receipt of the Change Request by Cuskit Limited shall constitute a request to Cuskit Limited to state in writing the effect such a change shall have on the Specification, the Project Plan and the Price. Cuskit Limited shall use all reasonable endeavours to supply the necessary details within ten working days from receipt of the Change Request or such other period as may be agreed.

Where a change to the Price is required, the rates used as the basis for the additional cost for the Change Request shall be the Rates as detailed in the Specification. The parties shall then decide whether or not to implement the change.

If Cuskit Limited in its sole discretion deems that more than one working hour is required to investigate and estimate a Change Request initiated by the Customer then Cuskit Limited reserves the right to produce a quotation for the investigation work for the Customer’s approval before commencing investigation work.

Cuskit Limited shall not implement any changes to the Software specified in a Change Request unless the Change Request has been agreed by both of the Parties in writing.

If a Change Request is agreed in writing by both Parties, the change shall then be deemed to form part of the Specification, Software, Project Plan and Price for the purpose of the meaning of these terms in the Agreement.

Acceptance Tests

It shall be the sole responsibility of the Customer to execute the Acceptance Tests.

The Customer shall accept the Software immediately after the Software has passed the Acceptance Tests and shall sign Cuskit Limited’s Acceptance Certificate without delay.

If the Software fails to pass the Acceptance Tests, repeat tests shall be carried out without delay following the release of corrected Software by Cuskit Limited until the Software passes the Acceptance Tests.

If at any time the Customer or any of its appointed agents, contractors or customers under its authority shall commence Live Operational Use of the whole or any part of the Software then the Customer shall be deemed to have accepted the Software in its entirety.

If at any time the Customer shall distribute all or any part of the Software for commercial use by any of its staff, appointed agents, contractors or customers then the Customer shall be deemed to have accepted the Software in its entirety.

If following one month after the delivery of the Software, there are no unresolved system fault reports logged by the Customer with Cuskit Limited that evidence that the software does not pass the Acceptance Tests then the Customer shall be deemed to have accepted the Software in its entirety.

It shall be the responsibility of the Customer to create suitable Acceptance Test scripts that accurately reflect the Specification and to provide suitable data for the Acceptance Tests. The scripts and data must be made available to Cuskit Limited not less than one month prior to the expected commencement date of Acceptance Tests according to the Project Plan.

Representatives and Progress Meetings

Each party shall nominate upon, or prior to, the signing of this Agreement, the person who shall act as its representative for the purposes of this Agreement and who shall be responsible for providing any information which may be required by the other party to perform its obligations under this Agreement.

The representative of Cuskit Limited shall maintain a log of issues, risks and actions that affect the project. The representative of the Customer shall exercise due diligence in co-operatively assisting the representative of Cuskit Limited to mitigate risks, resolve issues and complete actions in a timely fashion.

Support (if applicable)

On payment of the monthly Support Fee, Cuskit Limited shall provide the Customer with the following support commencing on the Support Commencement Date for a period of one month, renewable thereafter:

Help Desk: Cuskit Limited shall provide the Customer with reasonable help desk assistance regarding the installation and use of the Software, and the identification and diagnosis of faults. Cuskit Limited shall attempt to resolve any support questions posed by the Customer.

Error Corrections: correction of critical errors or assistance to overcome specific software problems. Cuskit Limited may, in its sole discretion, correct errors by providing a patch or by releasing a new version of software.

The Customer shall supply in writing to Cuskit Limited a detailed description of any fault requiring support and the circumstances in which it arose, and shall submit sufficient material and information as requested by Cuskit Limited including screenshots and log files to enable Cuskit Limited’s support staff to duplicate the problem and shall allow Cuskit Limited sufficient access to the Customer’s systems to enable diagnosis of the fault.

The response period as indicated by “Response Time” in 8.4 shall commence when all material and information related to the fault requested by Cuskit Limited has been provided to Cuskit Limited.

Cuskit Limited shall use reasonable commercial efforts to communicate with the Customer, by telephone, e-mail, or fax within the following targeted response times, regarding faults that the Customer reports to Cuskit Limited during the Standard Working Hours; for the purposes of this Agreement, a “response” means Cuskit Limited’s acknowledgement of a fault, and does not necessarily mean that a resolution will be achieved.

Cuskit Limited shall respond to calls and progress calls during Standard Working Hours. However, support outside of these hours may be arranged where adequate prior notice is given and solely at Cuskit Limited’s discretion. Cuskit Limited may charge a fee for this service which will be quoted for in the normal way.

Where possible, Cuskit Limited’s response to a fault report shall include an estimate of how long a problem may take to resolve. Cuskit Limited shall keep the Customer informed of the progress of problem resolution. This shall be not more than every two hours for Severity 1 and 2 calls.

All support shall be provided by electronic or other communication methods. Cuskit Limited shall be under no obligation to provide on-site support under this Agreement.

Cuskit Limited shall be under no obligation to provide support in respect of:

problems resulting from any modifications or customisation of the Software not authorised in writing by Cuskit Limited. For the avoidance of doubt, modifications to the software shall include but not be limited to changes to the logical or physical database schema of the software, changes to the computer hardware configuration, and any interaction directly with the database other than through Software explicitly supplied by Cuskit Limited for that purpose;

any software other than the Software;

incorrect or unauthorised use of the Software or Misuse of the Software or operator error;

any fault in the Specified Equipment or any other computer or network hardware;

any programs or software used in conjunction with the Software which have not been supplied by Cuskit Limited;

use of the elements of the Software in any combination other than those specified in any operating instructions supplied by Cuskit Limited;

use of the Software with computer hardware, operating systems or other supporting software other than the Specified Equipment; and

The Customer’s failure to install and use upon the new release of the Software within 30 days of its receipt from Cuskit Limited.

Any time spent by Cuskit Limited investigating any fault pursuant to the circumstances described in clause 8.8 shall be chargeable at Cuskit Limited’s then current rates. Cuskit Limited shall invoice such charges at its discretion and such shall be paid within 30 days of the date of said invoice.

Cuskit Limited reserves the right to discontinue the Support and Maintenance for any prior version of the Software if a superseding version has been available to the Customer.

Cuskit Limited shall not be obliged to make modifications or provide Support in relation to the Customer’s computer hardware, operating system software, third party software or any data feeds or external data.

The Customer shall:

operate the Software, maintain data and the database in accordance with all instructions issued by Cuskit Limited;

by arrangement, grant access to premises and/or systems at all times for support;

make hardware accessible to Cuskit Limited’s support staff and, when required, enable logons or passwords with suitable access permissions required for such support staff;

permit Cuskit Limited to install the current version of the Software from time to time when upgrades or fixes occur;

provide notice of intention to change hardware or operating system or data-feeds. If any of these changes have a major effect on the Software then Cuskit Limited reserves the right to increase its charges.

The Customer shall pay to Cuskit Limited the Monthly Support Fee on or before the Support Commencement Date. No support services shall be provided before the Monthly Support Fee has been paid in full.

The Customer shall renew the support monthly by paying the Monthly Support Fee to Cuskit Limited on or before the 1st of each month unless 30 days’ notice in writing is provided to Cuskit Limited to cancel the renewal of the service.

The support service may be cancelled at any time during the supported month but no refund of the Monthly Support Fee or part thereof shall be payable to the Customer.

Cuskit Limited may increase the Monthly Support Fee for any monthly renewal of the support by providing not less than 60 days notice in writing to the Customer.

Warranties

Cuskit Limited warrants that the Software shall perform substantially in accordance with the Specification on the Specified Equipment, minor interruptions and errors excluded;

Cuskit Limited shall not be liable under clause 9.1 if a failure to meet the warranties set out in it is caused by:
  1. computer equipment or computer software, other than the Software delivered by Cuskit Limited; or
  2. modifications or customisation made by or on behalf of the Customer to the Software, without the authorisation of Cuskit Limited; or
  3. Misuse use of the Software; or
  4. Force Majeure.

 

If Cuskit Limited receives a written notice from the Customer identifying a breach of the warranties set out in clause 9.1, or otherwise becomes aware of its failure to comply with the warranties set out in clause 9.1, then Cuskit Limited shall, at its own expense, promptly remedy such breach or failure provided that Cuskit Limited shall have no liability or obligations under the warranties unless it shall have received written notice of the defect or error within the Warranty Period.

Licence and Ownership

By default, the Software along with all programming, database schemas/code and the ideas & concepts behind them, are the intellectual property and copyright of Cuskit Limited and are licensed, not sold and the Customer will not be entitled to the source code of the Software.

Source code for the Software, intellectual property rights and copyright can in some circumstances be purchased from Cuskit Limited. Intention to do so must be made clear by the Customer and must be explicitly agreed in writing by a Director of Cuskit Limited. Cuskit Limited reserve the right to amend as necessary any quoted costs, timescales, functionality or specifications given to the Customer prior to Cuskit Limited agreeing to sell Source Code, Intellectual Property rights or copyright relating to the project.

By using our services, facilities and products you agree not to attempt replicate or redistribute these unless explicitly authorised to do so in writing by a Director of Cuskit Limited. Any attempt to do so by the Customer or any party working on behalf of the Customer, will be considered an illegal act and Cuskit Limited will seek full punishment by law.

Cuskit Limited reserve the right to re-use and re-develop any intellectual property (as set out in 10.1) created by Cuskit Limited.

Branding

Unless explicitly agreed in writing, the Software may at Cuskit Limited’s discretion contain Cuskit Limited branding, including but not limited to: colour schemes, logos, contact details and links to the Cuskit Limited website.

Charges and Expenses

Except as otherwise agreed in writing, The Customer shall pay to Cuskit Limited all reasonable travelling, accommodation and other reasonable out-of-pocket expenses incurred by Cuskit Limited staff in the course of the Project with car mileage charged at the rate of 40 pence per mile.

In consideration of Cuskit Limited carrying out the Project, the Customer shall pay to Cuskit Limited the Price which shall be invoiced to the Customer in the specified proportions set out in the Specification and subject to the terms set out in clause 13.

In consideration of any Additional Services, the Customer shall pay to Cuskit Limited the amounts invoiced by Cuskit Limited to the Customer using the Rates set out in the Specification.

Terms of Payment

Payment of sums due by the Customer to Cuskit Limited shall be made within 30 days of the receipt of an invoice from Cuskit Limited. All payments under this Agreement shall be made in Pounds Sterling unless otherwise agreed in writing between the Parties.

All monetary amounts stated within this Agreement are exclusive of VAT, which shall be payable by the Customer at the rate and in the same manner for the time being prescribed by law against submission of a valid tax invoice.

Without prejudice to any other right reserved by Cuskit Limited in this Agreement, if any sum payable under this Agreement is in arrears for more than fourteen (14) days from the due date of payment then Cuskit Limited shall be entitled to charge interest on a day-to-day basis on any such arrears as from the invoice date at the rate permitted from time to time under the provisions of the Late Payment of Commercial Debts (Interest) Act 1998.

Liability and Insurance

Cuskit Limited shall, during the term of this Agreement, maintain employer’s liability and public liability in respect of its liabilities arising out of or connected with this Agreement. Cuskit Limited shall, on request, supply copies of the relevant certificates of insurance to the Customer as evidence that such policies remain in force. Cuskit Limited undertakes to use reasonable commercial efforts to pursue claims under such insurance policies.

Cuskit Limited shall indemnify the Customer for personal injury or death caused by the negligence of Cuskit Limited employees in connection with the performance of their duties under this Agreement.

Cuskit Limited shall indemnify the Customer for direct damage to tangible property caused by the negligence of Cuskit Limited employees in connection with the performance of their duties under this Agreement. Cuskit Limited’s total liability under this clause shall be limited to £1,000,000 for any one event or series of connected events.

Save in respect of claims for death or personal injury arising from Cuskit Limited’s negligence, in no event shall Cuskit Limited be liable for any damages resulting from loss of or corruption of data or information, loss of goods, use, profits, business, anticipated savings, goodwill or similar losses, nor for any damages that are an indirect or secondary consequence of any act or omission of Cuskit Limited whether such damages were reasonably foreseeable or actually foreseen.

In no event shall Cuskit Limited be liable for any damages resulting from the Misuse of the Software.

Except as provided above, in the case of personal injury, death and damage to tangible property, Cuskit Limited’s maximum liability to the Customer under this Agreement or otherwise for any cause whatsoever (whether in the form of the additional cost of remedial services or otherwise) shall be for direct costs and damages only and shall be limited the greater of:

  1. the sum for which Cuskit Limited carries relevant comprehensive insurance cover pursuant to clause 14.1 above; or
  2. a sum equivalent to 50% of the capital price paid to Cuskit Limited within the 1 month preceding a claim being made in writing, for the products or services that are the subject of the Customer’s claim.

The parties acknowledge and agree that the limitations contained in this clause 14 are reasonable in the light of all the circumstances.

The Customer’s statutory rights as a consumer (if any) are not affected. All liability that is not expressly assumed in this Agreement is excluded. These limitations shall apply regardless of the form of action, whether under statute, in contract or tort including negligence or any other form of action. For the purposes of this clause, ”Cuskit Limited” includes its employees, sub-contractors and suppliers who shall all have the benefit of the limits and exclusions of liability set out above in terms of the Contracts (Rights of Third Parties) Act 1999. Nothing in this Agreement shall exclude or limit liability for fraudulent misrepresentation.

Termination

This Agreement shall continue until completion of the Project unless either party gives to the other not less than 90 days’ prior written notice of termination or unless the Agreement is terminated in accordance with any of the provisions of this clause 15 or any other clause of this Agreement.

Either party shall be entitled to terminate this Agreement forthwith at any time by written notice to the other party if:

  1. the other party commits a breach of any of the terms of this Agreement (and if the breach is capable of remedy) fails to remedy the breach within 30 days after receipt of notice in writing to do so; or
  2. the other party becomes subject to