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Latest News From Cuskit Limited

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It’s not just the software, it’s the support that comes with it!

It’s not just the software, it’s the support that comes with it!

Here at Cuskit we are all developers and we all know what we are talking about, we are also always just a phone call away for our customers. When buying software for your business it is always vitally important that you check the support you will receive with it, some companies will have a support team that are only available at certain times or days of the week or a support team that is based outside of the UK. So it really is important you check your potential support team before purchase!

Here’s some questions to ask and things to think about regarding support.

The suppliers support staff.

Do you get on with them?

Very surprisingly not many people check this, it’s very very important! There’ll be problems or queries, and it’s important to make sure you find it easy to talk to your supplier. Here at Cuskit we are a small hardworking team with our hearts set on putting the customer first, we are always just a phone call away!

How intelligent are they?

Do they understand when you explain complex elements of your business – is the advice they offer sensible and useful? Here at Cuskit we have over 30+ year’s hands on coding experience, and don’t forget we are the guys who built the system in the first place!

Staff retention?

How long do the staff stay? Technical support is so much better when the person you are speaking to has an in depth knowledge about the history of your software and your staff. Between Aaron, Lee, Adam & Michael there is over 20+ years of staff loyalty!

How many different types of software do they support?

Some support teams may work across multiple different brands, versions and module specifications, this in turn can mean less expertise for your specific software. And after a few months use you and your staff may even know the software better than they do, because you use it every day and they don’t. By contrast, if you can get support from the software author (like us at Cuskit) you will get a much higher standard of support and queries and issues will be solved at a much faster rate.

Can you talk to the developers of your system?

A key selling point to us here at Cuskit, we are all developers and we all work across the systems we have built and implemented. We think it’s imperative that we can offer that hands on support to our customers.

Please contact us on either 01827 312217 or drop us an email

Also follow us on Facebook, Twitter and Instagram

Where Does Software Come From?

So, where does software come from?


The integral part of your system is the application software itself – sales orders, stock control, production / manufacturing, or whatever specific software it is. Programmers write the software. Then they sell it to you either directly, or indirectly, through a network that they use. It’s useful to have access to programmers, because they’ll know the software better than anyone else. Here at Cuskit not only are we all programmers but we also negotiate with you directly, cutting out any middleman costs.

Home or Away!?

Whatever potential supplier you speak to, make sure you check where the programmers are based. Are they based in this country? There are 1000s of software packages written in other countries and sold by dealers here. This may be fine, however you should check indigenous products first. This is far from a patriotic duty, however UK products are likely to be produced with the UK market in mind first (UK vat rules etc) All our programmers are based in the midlands, easily within commutable distance to anywhere in the UK. We have a range of UK based clients, these include:

Warewell (UK) Limited
Bell Apparel Limited
Davies Odell Limited
Pantherella Limited

Who to buy from!?

The selection box dealer

Very often you’ll find a dealer who will offer you numerous packages to suit your business so you can choice the ideal one for your company, this sounds great – lots to choose from! However there may be issues for support for each system, and the dealer can’t know all these systems in great depth. It may be a case of you buying a new system and then within a few months you find that your queries go beyond the support team that you are currently dealing with. Here at Cuskit we can deal with such queries and ideas even before the system has been built, to help you with anything from scaling your business up in the future, or potentially adding new modules to the system in line with new product launches.

The programmer dealer

This is a rarity, but some software authors allow dealers to add on potential extensions to the software before it is purchased. In some cases this can work well, however there is a limit to flexibility offered. And you’ll be dealing with the original dealer who didn’t write the software in the first place.

A dealers (strange) reason to choose a dealer

A dealer was once heard talking to a potential customer “It’s always best to go through a dealer because when you are sick of me you can choose somebody else” what? So you mean all my staff will get used to working with one system, become friendly with the support team and then I would choose to use someone else? No thanks.

Reasons to choose a software house such as ourselves Cuskit

Some people do not want anything to do with specifically written software for a variety of reasons. Others love the idea as it fits in perfectly with the company’s needs and wants. In some cases specifically written software is the only choice that is going to be right for your business, it maybe because of certain features you want to use, or you would like the software to have a new version to match your business requirements every so often.

Please contact us on either 01827 312217 or drop us an email

Also follow us on Facebook and Twitter

Instagram coming soon!

Sign Up Today With Cuskit

Here’s a little insight into the software and services we offer.

TeqControl ERP Suite

Our highly regarded flagship software package.

Developed and expanded over 25 years, TeqControl covers a wide range of mix-and-match modules including: Sales Order Management, Product Management, On & Off-Shore Manufacturing, Financial Accounting, Procurement, ManPacks, Payroll and Time & Attendance.

TeqControl – Apparel Edition

Highly specialised for the Clothing, Footwear and Textile Industries.

Building on the robust base of the TeqControl ERP Suite, we have crafted the Apparel Edition. So whether you deal in hats or hosiery, beachwear or wellies, workwear or loungewear – the TeqControl Apparel Edition is the one piece of software that your business should not be without.

Bespoke Software

Custom software designed & developed entirely for your business.

Many businesses struggle to find an “off-the-shelf” software package that matches their exact requirements. At Cuskit we have an excellent track record of creating that perfect, tailor-made piece of software. Whether it’s a mobile app, a single user desktop app or a full multi-user system with on-going support – you can trust us to deliver.

Custom Web Design & eCommerce

Let us help you establish and grow your online presence.

No matter if it’s 3 o’clock in the morning or Christmas Day, the Internet never closes. Your website will essentially be an online, 24/7 shop-window, accessible to customers all over the world and, if done correctly, it will be one of the best tools you have for promoting your business.

IT Hardware Sales & Support.

Providing essential business support and total peace of mind.

IT Hardware is a fundamental part of most businesses today, and having something go wrong can be disastrous. You need confidence that your IT systems are well maintained and that any interruptions are minimised. Out-sourcing such a specialist function will reduce downtime and allow your staff to get on with doing what they do best.

Fully UK Authored Software.

100% of our software is designed, developed and supported by us in our UK offices.

With many software firms turning to cheaper (and quite often less reliable) overseas outsourcing, Cuskit Limited remains dedicated to keeping all of its operations in the UK. We believe this fact shines through in our high quality products and fast, concise customer support.

Please contact us on either 01827 312217 or drop us an email

Also follow us on Facebook and Twitter

Instagram coming soon!

Business Awards Finalist

Extra Mile Finalist

Cuskit Limited were nominated in late 2014 for the “Extra Mile” category in the Business Networking Awards. We are very pleased to hear that we’ve been short-listed as one of four finalists and will be attending the award ceremony at the Drayton Manor Hotel in March.

The “Extra Mile” category looks to reward those companies who “take customer support to a new level, going above and beyond in terms of service and attitude

We would like to take this opportunity to thank all those customers who nominated us. Its great to hear that the “personal touch” that we strive for at Cuskit is well received and we hope to continue this winning formula.

Fully Windows 10 Compatible

We have been busy testing our powerful ERP package on the exciting upcoming Microsoft Windows operating system. We’re pleased to confirm that TeqControl is fully compatible with Windows 10.

Olney Headwear celebrate 100 years

Congratulations to our valued customer Olney Headwear who are celebrating 100 years of UK hat manufacture, 1914-2014 this year.


The Olney family story began in 1914, when with a world war looming Albert Olney then aged 37 left his secure job as a foreman blocker with Horace Slade & Sons, the largest producer of straw boaters in the country at St.Albans, Hertfordshire, to start his own business. He would have undoubtedly been very proud that one hundred years later, Olney Headwear is owned and run by 4th generation of the Olney family. Albert’s great grandsons Andrew & David have a combined experience in the hat trade of over 50 years. The Company has a skilled, flexible and dedicated workforce of 25 people able to turn their hands to the manufacture of any type of hat or cap, proudly produced at their factory in Luton, Bedfordshire.

Find more about Olney Headwear and their 100 year story here

Business Growth – Edgbaston

September looks set to be a very busy and exciting month! Cuskit will be attending another show in Birmingham. This time it’s the Business Growth show at Edgbaston Cricket Ground
Friday 26th September 2014 – 9am – 3pm

Book your free tickets here – Free Tickets!

IT Showcase – Birmingham

On Tuesday 23rd September we will be attending another IT showcase. This time in Birmingham. Book your free tickets here – Free Tickets!

We would love to see you, please drop by and say ‘Hi’
New Bingley Hall
1 Hockley Circus, Birmingham, West Midlands B18 5PP
Open 10am to 2pm

We would be happy to demonstrate our ERP system and answer any questions you may have.

Midlands Expo – Update

The Cuskit Team had a great day at the Midlands Business Expo in Solihull yesterday.
We enjoyed meeting all those that we had chance to chat to over the course of the day, including Jon Bentley (of Gadget Show fame!)

We had some very positive feedback regarding our bespoke software services and website design.

If you didn’t get chance to attend this time round, you can catch us at the IT Show in Birmingham on 23rd September. Alternatively you can drop us an email or tweet for more information on any of our services.

Midlands Business Expo

The Cuskit Team will be hitting the road once again next week at the Midlands Business Expo in Solihull.

We will have live demonstrations of teqcontrol – our flagship ERP software suite, along with information and leaflets on how our bespoke software and website services can help your business thrive.

There will also be free B2B networking sessions and two fantastic seminars from the star of Channel 4’s Dispatches Liz McKean and host of the Gadget Show Jon Bentley.

Visitor entry is FREE as is the ample on site parking.

You can book your tickets online using the link below:
Free Midlands Expo Tickets